Refund and Returns Policy

1. General Policy

We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, please review our refund and return process below.

2. Return Period

  • You have 30 days from the date of delivery to initiate a return.

3. Eligibility

  • Items must be unused, in their original condition, and with tags attached.
  • Custom-made or personalized items are not eligible for return unless defective.

4. How to Initiate a Return

  1. Contact our customer service at [email protected] to request a return authorization.
  2. Provide your order number and reason for the return.
  3. We will send you a return shipping label and further instructions.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 7-10 business days.

7. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

8. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery for a replacement or refund.

9. Contact Information

For any questions or concerns regarding our refund and returns policy, please reach out to us at [email protected].